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Talking to customers doesn't always lead to innovation
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If you always let customers tell you what they want in the next product, you will probably never excite the market.

Sadly, many companies focus too much on talking to customers that they never truly understand them. Sometimes customers themselves don't see the big picture.

Once you understand underlying needs, you will probably see a whole new spectrum of possibilities.

TRIZ methods can help you move towards a ideal solution to these needs.