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Kano analysis
Kano basics
Kano basics
Recommended reading
Below are articles I recommend reading if you want to learn more about the Kano model and analysis.
Wikipedia:
Kano model
Evaluating Customer Satisfaction with Media Products and Services
, by Randy Jacobs
Derived Importance vs. Stated Importance in Kano questionnaire studies
, by Monica David, Vice President, Professional Services, CustomerSat
iSixSigma:
Kano Analysis